help desk support technician Archives

Help Desk Ticket Management Tactics!

by David Hopkins | Aug 29, 2018 | help desk support technician

Prioritizing And Scheduling Tickets One of the keys to successful help desk ticket management is proper prioritizing of requests and scheduling times for follow up. Unfortunately, many variables can prevent the ticket requests from being tagged and scheduled properly....

Minimize Repeat Help Desk Tickets With Visual Guides!

by David Hopkins | Aug 6, 2018 | help desk support technician

Minimize Repeat Help Desk Tickets The best way to stop unnecessary repeat help desk tickets is to show the client how to fix their own issues. Repeat problems may occur when clients log into computers that they do not regularly use. Moreover, issues arise when the...

The Winning IT Support Technician!

by David Hopkins | Jul 27, 2018 | help desk support technician

An IT support technician should always stay informed with changing technology and follow up with clients well after they resolve problems and close tickets. Never Stop Learning New Techniques As an IT support technician It’s imperative to always stay informed...

Help Desk Ticket Management Tactics!

Minimize Repeat Help Desk Tickets With Visual Guides!

The Winning IT Support Technician!

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