August 2018 - Tenop IT Solutions

Help Desk Ticket Management Tactics!

by David Hopkins | Aug 29, 2018 | help desk support technician

Prioritizing And Scheduling Tickets One of the keys to successful help desk ticket management is proper prioritizing of requests and scheduling times for follow up. Unfortunately, many variables can prevent the ticket requests from being tagged and scheduled properly....

Microsoft Outlook Email Management Strategies For IT Pros!

by David Hopkins | Aug 20, 2018 | information technology tools

Microsoft outlook email management is a skill that every IT professional should have. Considering, it is one of the most popular tools used daily for communication in the corporate world and small business environments. Therefore, it is beneficial to know how to set...

Minimize Repeat Help Desk Tickets With Visual Guides!

by David Hopkins | Aug 6, 2018 | help desk support technician

Minimize Repeat Help Desk Tickets The best way to stop unnecessary repeat help desk tickets is to show the client how to fix their own issues. Repeat problems may occur when clients log into computers that they do not regularly use. Moreover, issues arise when the...

Help Desk Ticket Management Tactics!

Microsoft Outlook Email Management Strategies For IT Pros!

Minimize Repeat Help Desk Tickets With Visual Guides!

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