An IT support technician should always stay informed with changing technology and follow up with clients well after they resolve problems and close tickets. Never Stop Learning New Techniques As an IT support technician It’s imperative to always stay informed...
An experienced and productive help desk support client knows exactly what it takes to receive fast, friendly and affordable service from any help desk support agent. This includes anticipating exactly what they can provide to assist the help desk support agent in...
#1 Customer Service Is King There is a popular marketing saying that content is king, therefore in the world of the help desk support technician, customer service is king! An experienced support technician might know everything there is to know about active...
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